Prepare a conversation, not a monologue
Write a short opening and the facts your team must not miss. Use questions that leave room for the customer to respond.
- Opening and identity
- Reason for the call
- A clear next action
Keep scripts accurate
Review scripts when offers or contact details change. Do not impersonate another organisation or make promises your business cannot meet.
- Use approved product information
- Keep pricing consistent
- Record genuine customer requirements