01

Respect the record

Do not label a lead as opted in without evidence. Update preferences promptly when someone asks not to be called.

  • Consent flags
  • Do Not Call marking
  • Checks before a queue call
02

Controls do not replace your duties

A software flag does not replace applicable calling rules or external preference registers. Your business remains responsible for lawful outreach.

  • Document permission
  • Maintain accurate lists
  • Train users on handling opt-outs